All delayed Healthlink messages have now been sent.
Posted Jul 06, 2026 - 18:50 NZST
Update
Re-queueing of unsent letters is proceeding as planned, we estimate a few hours remain before completion.
Posted Jul 06, 2026 - 15:19 NZST
Identified
We have had an outage on one of our messaging services. This service sends Healthlink letters, ARTPs, Test Requests and prescriptions via Healthlink to EDI destinations.
The messaging service failed on Thursday morning last week (2 July) and was working again at 9am this morning.
Here's what you need to know: * Today's Healthlink transmissions sent after 9:00am are unaffected. * Emails are unaffected by this issue. * This morning we have sent all delayed ARTPs, Test requests and HL7 prescriptions. These are now delivered, but please be aware that this correspondence was delayed. * We are working on identifying and re-queueing letters which were generated between Thursday morning and 9:00am this morning. Once we have identified the letters we will re-submit them to the message queue. You don't need to do anything, but please be aware that the affected Healthlink letters were delayed. We expect to have these delayed letters delivered by end of day today.
We will confirm once all the delayed letters are delivered.
Our apologies for any impact that this outage may have had on your business. As always, please contact us with any concerns