All Systems Operational

Uptime over the past 90 days. View historical uptime.
Website Operational
Elixir Platform Operational
90 days ago
99.67 % uptime
Today
Text/Email Reminders Operational
90 days ago
100.0 % uptime
Today
ACC18 Medical Certificates Operational
90 days ago
100.0 % uptime
Today
API Operational
Cloudflare Auckland, New Zealand - (AKL) Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Xero Ltd - API Accounting API Operational
ACC Operational
Awanui eOrder Operational
90 days ago
95.47 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 3, 2026

No incidents reported today.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Awanui eOrder outage
Resolved - This incident has been resolved.
May 29, 12:30 NZST
Update - Awanui are hoping to have a resolution for this issue in the near future.
May 29, 10:59 NZST
Identified - An unplanned OUTAGE of eOrder electronic lab ordering is currently occurring.

The Awanui Labs eOrder system is currently unavailable due to a connection issue. Please revert to down-time procedures.

How long will this take to be resolved? Awanui are investigating the issue - there is no ETA at present.
May 29, 09:02 NZST
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Service Disruption – Provider Outage
Resolved - This incident has been resolved
May 21, 08:13 NZST
Update - We have successfully implemented a workaround for prescriptions, Public API access and Vendor integrations, including Medow, which are now working as expected.

The below items are still affected by our service provider:

- Scheduled text messages
May 20, 16:21 NZST
Update - We have successfully implemented a workaround for prescriptions, which are now working as expected.

The below items are still affected by our service provider:

- Scheduled text messages
- Public API access
- Vendor integrations, including Medow.
May 20, 13:32 NZST
Update - Our workaround has been deployed for prescriptions, they should be working as normal now. We will continue to apply workarounds for the Vendor and Public API's (Medow integration etc).
May 20, 13:27 NZST
Update - Our provider is taking longer to resolve this than we expected so we are developing a workaround now.
May 20, 12:21 NZST
Identified - Our service provider has identified the cause of the disruption and are working on a fix.

The following services may be unavailable or not working as expected:

Saving and sending prescriptions
Scheduled text messages
Public API access
Vendor integrations, including Medow.
May 20, 10:52 NZST
Investigating - Server Outage

What's affected:
We are currently experiencing an issue with one of our server hosting providers, which is affecting some parts of the system.
The following services may be unavailable or not working as expected:

Saving and sending prescriptions
Scheduled text messages
Public API access
Vendor integrations, including Medow

Our team is actively investigating the problem and working to restore services as quickly as possible.
We apologise for the disruption and appreciate your patience while we work to resolve the issue.
May 20, 10:45 NZST
May 20, 2026
← Incident History Powered by Atlassian Statuspage