We have successfully implemented a workaround for prescriptions, Public API access and Vendor integrations, including Medow, which are now working as expected.
The below items are still affected by our service provider:
- Scheduled text messages
Posted May 20, 2026 - 16:21 NZST
Update
We have successfully implemented a workaround for prescriptions, which are now working as expected.
The below items are still affected by our service provider:
- Scheduled text messages - Public API access - Vendor integrations, including Medow.
Posted May 20, 2026 - 13:32 NZST
Update
Our workaround has been deployed for prescriptions, they should be working as normal now. We will continue to apply workarounds for the Vendor and Public API's (Medow integration etc).
Posted May 20, 2026 - 13:27 NZST
Update
Our provider is taking longer to resolve this than we expected so we are developing a workaround now.
Posted May 20, 2026 - 12:21 NZST
Identified
Our service provider has identified the cause of the disruption and are working on a fix.
The following services may be unavailable or not working as expected:
Saving and sending prescriptions Scheduled text messages Public API access Vendor integrations, including Medow.
Posted May 20, 2026 - 10:52 NZST
Investigating
Server Outage
What's affected: We are currently experiencing an issue with one of our server hosting providers, which is affecting some parts of the system. The following services may be unavailable or not working as expected:
Saving and sending prescriptions Scheduled text messages Public API access Vendor integrations, including Medow
Our team is actively investigating the problem and working to restore services as quickly as possible. We apologise for the disruption and appreciate your patience while we work to resolve the issue.